Shipping policy

Every order ships from our roastery in Laguna Hills, California. Coffee is roasted in small batches and shipped shortly after roasting so it arrives fresh.

Processing time

Orders are typically roasted, packed, and handed to the carrier within 1–3 business days. Roast Club subscription boxes ship on your renewal date.

Domestic shipping (United States)

Economy and Standard options are offered at checkout. Rates are calculated by order weight and shown before you pay. Delivery times are estimates provided by the carrier and are not guaranteed.

International shipping

We ship to select countries with carrier-calculated rates shown at checkout. International orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the recipient and are not included in our prices.

Tracking

You'll receive a shipping confirmation with a tracking number by email as soon as your order ships.

Lost, damaged, or delayed packages

If your package is marked delivered but hasn't arrived, please check with neighbors and your carrier first, then email orders@trubrucoffee.com within 7 days. If a package arrives damaged, send us a photo and we'll replace it.

Address changes

We can update a shipping address until the order ships. After that, changes must be made through the carrier. We are not responsible for orders shipped to an incorrect address provided at checkout.

Tru Bru Inc. · 23141 La Cadena Dr, Laguna Hills, CA 92653 · orders@trubrucoffee.com